We are adding The Harbour School, Hong Kong, to the list of organizations that qualify for free Kerika Academic Accounts. Anyone signing up with @theharbourschool.edu.hk email will automatically can have up to 10 people working on their boards, free.
Tag Archives: Account
How we deal with defunct Accounts
We have a daily report of accounts that seem defunct because emails to these users are being marked as “user not available”, which generally means that email account no longer exists on that particular email server.
The most common scenario, of course, is that someone has left their organization, but Kerika doesn’t know so that emails that are automatically generated are still being sent. An example would a user who used to get a 6AM Daily Summary email, and is no longer working at their organization: because she may have never explicitly asked for her account to be closed, or even turned off the 6AM Daily Summary emails, Kerika would have continued sending these to her.
We use our daily report of “bounced” accounts to determine whether we should delete them altogether as Kerika users or not. Each bounced account is examined individually to see if the user had logged in recently, or was working on boards owned by other (active) users. We err on the side of caution: if there’s any doubt we don’t delete the Kerika account.
Adding support for the University of Derby
We are adding the University of Derby to the list of organizations that qualify for free Kerika Academic Accounts. Anyone signing up with @unimail.derby.ac.uk email will automatically can have up to 10 people working on their boards, free.
Adding support for SUNY at Buffalo
We are adding the State University of New York at Buffalo to the list of organizations that qualify for free Kerika Academic Accounts. Anyone signing up with @buffalo.edu email will automatically can have up to 10 people working on their boards, free.
Adding support for Monash University
We are adding Monash University to the list of organizations that qualify for free Kerika Academic Accounts. Anyone signing up with @monash.edu email will automatically can have up to 10 people working on their boards, free.
Adding support for California State University, Sacramento
We are adding California State University, Sacramento the list of organizations supported by Kerika’s Academic & Nonprofit plan.
Everyone signing up with a @csus.edu email will automatically get a free Kerika account that can have up to 10 people working on their boards.
Adding support for Grace College & Seminary
We are adding the Grace College & Seminary to the list of organizations supported by Kerika’s Academic & Nonprofit plan.
Everyone signing up with a @grace.edu email will automatically get a free Kerika account that can have up to 10 people working on their boards.
We have started purging defunct accounts
We have started purging defunct accounts: users whose email addresses don’t seem to be valid anymore.
We are not doing this in a hurry, but instead are trying to be methodological about it: if someone’s email bounces, and we see they haven’t logged in during the past 6 months, we are going to assume this user doesn’t exist within that organization anymore, i.e. has probably left the company where they were previously working.
(The 6 months of no-activity helps us avoid temporary email problems, such as when someone’s email server is down for a day.)
Also getting purged are new users with invalid emails: this can happen when an existing user mistypes a coworker’s email address at the time they invite people to join their teams.
An account is created at the time someone initiates the invitation, but if we find the email associated with that account is bouncing, we will delete that account.
Adding support for Limerick Institute of Technology
We are adding the Limerick Institute of Technology (LIT) to the list of organizations supported by Kerika’s Academic & Nonprofit plan.
Everyone signing up with a @lit.ie email will automatically get a free Kerika account that can have up to 10 people working on their boards.
Adding support for University of Trento
We are adding the University of Trento (Italy) to the list of organizations supported by Kerika’s Academic & Nonprofit plan.
Everyone signing up with a @studenti.unitn.it email will automatically get a free Kerika account that can have up to 10 people working on their boards.