Category Archives: Kerika

Posts about Kerika, the company and its people

What works for small businesses: LinkedIn, not Twitter

A great article from the Wall Street Journal on which social media channels have the most potential to help small businesses: a survey they did resulted in just 3% picking Twitter as the most effective tool.

41% picked LinkedIn, 16% picked YouTube, and 14% picked Facebook. Google+ came in at 7%.

What works for small businesses when it comes to social media
What works for small businesses when it comes to social media

This matches our own sense for what works, and doesn’t, although the 7% that Google+ grabbed seems surprisingly high. Is this because of the increasingly tight integration that Google is enforcing between their search engine results and your usage of Google+? We haven’t seen any benefits at all from our Google+ efforts, and remain frustrated that we still don’t have a custom URL like plus.google.com/kerika…

 

It seems older browsers simply won’t go away

Kerika uses a ton of Javascript, and by the word “ton”, we mean “well over a hundred thousand lines of Javascript”. It is one of the most sophisticated user interfaces ever developed for the browser, and it delivers a fantastic, real-time, desktop-like experience right inside the browser. And it does so on Internet Explorer, Safari, Chrome and Firefox.

The problem has always been with Internet Explorer: versions before IE9 have very poor support for Javascript and HTML5 in general. In years past Microsoft gave lip-service to the idea of supporting the (then-emerging) HTML5 standards, but their pre-IE9 versions did a very halfhearted job of supporting Web standards. Too many people at Microsoft were still fixated on the idea of maintaining a proprietary lock-in by encouraging their users to stick with the Microsoft-specific extensions that ran only on IE Server and the IE browsers. Things turned around only with IE9, spurred, no doubt, by the surprising inroads that were being made by Firefox and Chrome. Now, happily, the thinking at Microsoft has really come around to supporting Web standards!

Well, Kerika doesn’t run on pre-IE9 versions of Internet Explorer. This was a critical design decision we made when we first started coding in 2010, based on the assumption that IE9 — which was then in beta form but already looking reasonably robust — would be quickly launched and vigorously promoted by Microsoft, and as quickly adopted by the IE user base.

That doesn’t seem to have happened, at least not as far and as widely as we had hoped, and a call this afternoon with a user who was stumped trying to make Kerika work on his office PC, which still runs IE8, prompted us to look at NetApplications data on browser market share and adoption curves. The data are, frankly, dismal.

First of call, let’s look at overall browser market share, as of Dec 2012:

Browser market share on Dec 2012
Browser market share on Dec 2012

Overall, Microsoft is in a position to say they are still the most common browser out there, but not by much: total market share for Internet Explorer, across all versions, is 54.77%. The following graph, however, really puzzles us: it suggests that browser market share hare remained essentially static for most of 2012, which doesn’t quite jive with anecdotal evidence we have been getting from users suggesting that Chrome is making surprising inroads among both Mac and Windows users:

Browser market share in 2012
Browser market share in 2012

Looking at specific versions of Internet Explorer shows some data that matches our intuition and general market understanding:

IE10 Market Share
IE10 Market Share

But there’s other data that are really puzzling: why would IE6’s market share rise in mid-2012? Were a bunch of old laptops suddenly taken out of storage and donated? No new machines could have come into the market with IE6, nor could many machines have downgraded to IE6 (unless everyone has been saving their installation disks for Windows XP and decided to collectively reinstall their desktop operating systems in July…)

Browser market share in 2012
Browser market share in 2012
IE6 Market Share
IE6 Market Share

Perhaps the data aren’t so reliable after all, although NetApplications has long been the most highly cited source for data on browser market share.

We need some of those curves to start bending soon…

 

A new Weekly Prioritization template, inspired by Jim Collins’s work

Jim Collins, acclaimed author of Build to Last and other well-received books, wrote an interesting blog post about 10 years ago on the importance of creating a Stop Doing list.

Mr. Collins emphasized the importance of deciding not to continue doing something any longer as key to successful prioritization:

A great piece of art is composed not just of what is in the final piece, but equally important, what is not. It is the discipline to discard what does not fit — to cut out what might have already cost days or even years of effort — that distinguishes the truly exceptional artist and marks the ideal piece of work, be it a symphony, a novel, a painting, a company or, most important of all, a life.

He cited the example of Darwin Smith of Kimberly-Clark making the critical decision to sell off the company’s paper-mills, which provided the bulk of the company’s revenues and had been in existence for 100 years (!), in order to focus on the new consumer business of paper towels.

This article has inspired us to create a new task board template called “Weekly Prioritization”: it lets you organize your work in a different way from the traditional “To Do / In Progress / Done” taxonomy of Kanban, by using columns organized as:

  • Must Do: in here, put everything that absolutely must get done that week.
  • Should Do: everything that you would really like to get done, once you get all the “must do’s” done.
  • Could Do: stuff you could do, if you had any time left
  • Stop Doing: this is the really critical column — identify everything that you should stop doing!

Let us know how useful this proves to you! (Hat tip to Eitan Nguyen for the suggestion…)

And, as usual, we will continue building new process templates to help our disparate users with their projects.

Coming up: a simpler pricing for Kerika

We are moving to a simpler pricing scheme for Kerika:

  • As before, you can start with a free Standard Account, which will let you have two other people work on your projects.
  • Once your team grows past that point, you can upgrade to a Professional Account, which we are offering at a simple rate of $10 per user, per month (billed annually).
  • Academic & Nonprofit users can still request free service, which will now allow for up to 10 free users per account.

Three key changes with our new pricing:

  • You won’t have to buy “packs of licenses” any more: you can buy just as many as you need.
  • The new rate is higher, but reflects the tremendous increase in functionality since our November release of task boards, Kanban boards and Scrum boards.
  • The refund policy is simpler: instead of changing the subscription end-date, you will simply get a refund for the unused portion of any Professional subscription that you had purchased.

Our new pricing will continue to be very competitive, with tremendous value for your money because:

  • There are no limits on the number of projects you can create within an account.
  • There are no limits on the number of cards that you add to a particular project board.
  • There are no limits on the files that you share as part of a card (the size of your Google Drive is entirely between you and Google.)

All of our competitors are offering very complicated pricing schemes that limit your freedom to create and reconfigure projects as needed. But not us.

And, as before, we will continue to use Google Checkout for our billing, which means we will never see or store your credit card information.

Google+ with a custom URL is useless for businesses

Google is making a huge push to get everyone to create a Google+ account, but it’s hard to see how this is going to succeed when Google+ is missing a very basic feature that every single business needs: the ability to create a custom URL, e.g. plus.google.com/kerika.

We have been updating our website and social media channels recently, and as part of that process we created a Google+ page for Kerika and ended up with the utterly useless URL of https://plus.google.com/110330426240622128664/posts

This isn’t a URL that even we can ever remember, and it certainly offers no incentive for us to publicize it. “Kerika” is a registered trademark and a registered service mark, so obviously it is important for us to use our name in all of our marketing. All other social media offer custom URLs: we have facebook.com/kerika, twitter.com/kerika, linkedin.com/kerika — even youtube.com/kerika! — but not plus.google.com/kerika!

It’s difficult to fathom Google’s foot-dragging in this matter: custom URLs don’t need to be offered to every single user — and its very difficult to manage a namespace if you tried to offer up custom URLs to hundreds of millions of people — but it is an absolute “must-have” feature for every business. All businesses care deeply about their product names: these are valuable intellectual property assets, and we cannot think of any business that would want to publicize a random 24-digit number instead of their own name.

Until Google gets this very basic feature implemented, there is no rational argument to be made for a business to take Google+ seriously…

60 usability improvements (and we are not done yet!)

Kerika got updated today, with around 60 usability improvements based upon feedback from our early adopters. Many of the changes are quite small, but you should notice that now it is even easier to:

  • Add people to projects.
  • See who is part of each project.
  • Chat about cards.
  • Work with templates.
  • Catch up on updates from coworkers.
  • Use Kerika’s unique canvas feature.

There’s also a simpler and easier welcome experience for new users, and improved performance with faster downloads.

And speaking of performance, that’s our next focus: we want to kick that up quite a bit, so it’s even easier to use Kerika with public WiFi networks like coffee shops.

Giving real thanks, this Thanksgiving

This Thanksgiving holiday, we have good cause to be grateful to all the folks who gave us detailed feedback on our new task management software, and helped us identify about 25 different improvements that we plan to make over the next week covering areas such as:

  • Eliminating any confusion that might exist regarding project privacy;
  • Making it easier to edit card titles;
  • Making it easier to chat on individual cards;
  • Improving the emails that are sent when people are added or removed from projects;
  • Improving the overall performance, by at least by 50%;
  • Simplifying the experience for new users;
  • Simplifying the use of canvases and whiteboards;
  • Adding helpful hints throughout the product; and
  • Eliminating references to “Kanban” which some people find confusing (without eliminating any functionality).

We will be updating Kerika next week, and will continue to release new versions every two weeks, and over the next month we plan to market and publicize the software more.

Task management comes to Kerika

At long last, task management comes to Kerika!

We are launching a brand-new version of Kerika this weekend: the fruits of over 8 months of intense research and design of the only taskboard that’s designed specially for distributed teams. There’s a short video that we urge you to watch: it provides a good overview of Kerika’s new capabilities:

  • You can organize your work using cards on a virtual task board: the interface is easy to understand and delightful to use.
  • Each card can contain details of the work, and, of course, you can add content from your laptop or the Web to each card.
  • Each card can be assigned to one or more people from your project team: Kerika lets you see at a glance who is working on what.
  • Chat is integrated directly with your work: you can send messages that are attached to your cards, or the entire taskboard.
  • You can get started with one of our standard project templates, or create your own process templates to reflect your organization’s best practices and proprietary methodologies.
  • Kerika’s unique whiteboard capabilities are integrated with the new task management: you can add a canvas to each card for sharing ideas, and everything updates in real-time as usual.
  • And our special focus continues to be the challenges faced by teams that are distributed over different locations — it could be that you are working with people offshore, or simply working from home: Kerika makes it easy for you to see, at a glance, exactly what’s changed on each work item in each project.

As usual, we look forward to your feedback! (Contact us by email.)

A new user interface, with much improved usability

We are launching a brand-new version of Kerika, with a completely reworked user interface and a ton of new features including support for iPads and other full-sized tablets.

The new UI is different enough that we have put together a 2-minute video that we recommend you watch before you sign in next; it will really help you get the most out of the new software. The interface is new, but all your old projects and data are all intact!

The new interface is part of a larger transformation we are undertaking that will add project management capabilities to our existing collaboration features: we want to provide support for Kanban-style projects, Agile/Scrum projects, and customized workflows. We have finished designing the new features and if you would be willing to take a look at our mockups and give us your opinion, it would be greatly appreciated!

Meanwhile, please enjoy the new version, particularly if you have an iPad or other full-sized tablet. To access Kerika on your tablet, just log into the kerika.com site using your tablet’s browser: there is no need to download any app because we have rebuilt the user interface to work just fine inside your tablet’s browser.